Of all the professional skill groups that can be included in the marketing toolkit, public relations is the most ridiculous (PR is also used for public affairs and other non-marketing activities). Filled with backwards unethical and untrained professionals that consistently spam people and promote attention metrics instead of actual outcomes, the PR profession can’t help its poor image.
I really can’t agree with Geoff’s broad brush characterization of the PR industry. He picks a few specific instances in the article and then uses the old, “And there’s more where that came from,” tactic. The problem with that tactic is, you can do the same for any industry.
Are there less-than-stellar PR people? Without a doubt. But I don’t know that it’s a matter of ethics as Geoff characterizes. He seems to say that their tactics on social media are not up to his standards, so they’re unethical and doing it wrong. Everyone can agree that there are people from the PR profession that see social media as an opportunity for spam. But, you can say that about marketing, advertising, sales, business developement, you name it.
What is the problem with PR?
I don’t think that PR is without its issues, though and I think that the problems come down to one main thing. PR, as an industry, is trying to find its place in this new world of business communications because the outlets many PR pros had learned to use are going away quickly. It’s no longer as simple as contacting the local paper, TV station or radio station to push our agendas. More than ever, PR pros need to think like publishers and realize that the mediums available to them are not to be used for spam, but for true communication with the markets they are trying to reach. We can’t depend on a reporter or editor to take our bullet points and craft them into something interesting because we are now filling both of those roles.
While public relations has for quite some time been synonymous with “media relations,” the developments in online communications demand that practitioners put the “public” back in public relations.
One of the leaders in bringing PR into the new world of communications is David Meerman Scott. If you want to know how PR has changed and what a savvy practitioner must do to change with it, look no further than Scott’s books, The New Rules of Marketing and PR and Newsjacking. Both of these books show how the traditions of PR aren’t nearly as effective as they once were and outline strategies to properly use the new tools available to reach customers in ways we never could before.
What to do about it?
When it’s all said and done, there is a reputation for spin and slickness that PR still needs to overcome. We need to realize that our communications need to be authentic and personal. We need to see that there are amazing communication tools at our fintertips, but those tools carry with them great responsiblity.
People are communicating more than ever and are easier to reach than ever. Unfortunately, for many PR people, that means the opportunity to beat them over the head with a message is easier and cheaper than ever. Those people who see things simply as a number game and don’t care about the long-term effects of those short term tactics (as long as they get X responses) are hurting all of us. People are willing to listen and engage…it just has to be on their terms.
Ultimately, we need to take posts like Livingston’s to heart and realize that if we have a message worth spreading, there are ways to do it without raising the ire of those in the markets we serve. In the long run, that’s where the sustained success resides.




